Technical Writing Samples

Salesforce Release Notes

Spring ‘23 Release Notes
Highlights:

• Improve Efficiency in Your Business Unit with Account Engagement Optimizer (Beta)

• The Default for Some Account Engagement Settings Is Changing

Summer ‘23 Release Notes
Highlights:

• Keep Your Account Engagement Business Unit Running Smoothly with Optimizer (Generally Available)

Winter ‘24 Release Notes
Highlights:

• Restore a Paused Prospect by Deleting Their Visitor Records

Spring ‘24 Release Notes
Highlights:

• Update Your Account Engagement Sending Domains to Prepare for 2024 Email Platform Changes

250 Summer ‘24 Release Notes

252 Winter ‘25 Release Notes

254 Spring ‘25 Release Notes

Summer ‘25 Release Notes
Highlights:

• Manage Prospects From Anywhere in Salesforce with Agentforce

• Gain Control of Bot-Like Prospects by Deleting Excessive Visitor Records

258 Winter ‘26 Release Notes
Highlights: 

• Match Email Consent with Marketing Cloud Next

Salesforce Help Topics & Knowledge Articles

• Salesforce Help: Adding Account Engagement Marketing Content to Salesforce CMS (entire topic bundle)

• Salesforce Help; Manually Match Consent and Subscriptions Between Account Engagement and Marketing Cloud Next

• Salesforce Help: Automatically Match Overall Email Consent Between Account Engagement and Marketing Cloud Next

• Salesforce Help: Enable Data Governance Permissions for Marketing Cloud Engagement Objects

• Salesforce Help: Quick Start: Set Up WhatsApp for Account Engagement

• Salesforce Help: Connecting Account Engagement and Data 360 (entire topic bundle)

• Knowledge Article: Understanding Consent Differences Between Account Engagement and Marketing Cloud Next

Salesforce Developer Docs

• Salesforce Developer Docs: Tracking and Consent API Overview (entire topic bundle)

• Salesforce Developer Docs: Data 360 DMO and Mapping Guide (all Marketing Cloud Account Engagement topics)